Guides

Numbers-first guides for clinic owners.

Retention, memberships, no-shows, apps, HIPAA, and how to show up when patients ask an AI assistant where to go. Written for owners and practice managers, not developers.

Retention

Why medspa patients don't rebook, and what actually fixes it

Most aesthetic patients like their results and still don't come back on schedule. It isn't a loyalty problem. It's a reminder problem. Here is the math of the treatment cycle and the three fixes that move rebooking rates.

4 min read

Compliance

What HIPAA actually requires from your medspa's app

If your app stores a patient's name next to a treatment, it holds protected health information. Here is what that obligates you to do, what a Business Associate Agreement covers, and the questions to ask any app vendor.

4 min read

Search visibility

How to show up when patients ask ChatGPT for a medspa near them

New patients increasingly ask AI assistants and Google's AI Overviews where to go, and those tools cite clinics whose websites answer questions clearly. Here is what SEO, AEO, and GEO mean for a clinic, and the concrete changes that get you cited.

4 min read