Case study
Company L
- clinics since 2005, in 36 states
- 1 → 231
- clinic closures in 20 years
- 0
- app rating from 3,100+ reviews
- 4.8★
The playbook
- Its own app: book and reschedule in a few taps
- Points on every dollar, and a reward just for downloading the app
- A paid membership tier above the free one
- Live chat and treatment shopping inside the app




